Help Center
Getting Started
Billing and Subscriptions
FAQ and Support
Our Learning System

Welcome to the Help Center

The Help Center is a collection of information aimed at helping you get started with and understand our system. To get started, please make a selection from the list below or from the sidebar to the left.

If you cannot find the information you are looking for in the Help Center, send us an email to

Getting Started
First Steps with the System - Start here for the fastest way to get started with our award-winning system!
How to Use the Dashboard - Learn everything you need to know about the Dashboard.
My Account - How do I change my password? What's my username? Find out how to manage your account here.
How to Download - A step-by-step guide on how to download our lessons and materials.
Basic/Premium iTunes Feeds - Get our lessons delivered easily and effortlessly using this easy to follow guide on setting up the Basic and Premium iTunes Feeds.
Mobile Support - Learn on-the-go! Look here for information on our mobile solutions.
Billing and Subscriptions
Subscriptions - Everything you need to know about your subscription.
Billing - Have a billing question? This is the section for you.
Levels and Pricing - No matter your level or budget, you'll find a subscription plan just right for you!
FAQ and Support
Frequently Asked Questions - A frequently updated FAQ answering the most common questions from users like you!
Tech Support - Have a technical question? Find the answer you're looking for from our tech experts.
Text User Guide - Learn about our Free, Basic, and Premium learning tools with this text and image User Guide.
Video User Guides - Watch how our award-winning system will help you go from good to great with this collection of Video User Guides.
More About Innovative Language - Who's behind EnglishClass101? Learn about the Innovative Language Learning family here.
Our Learning System
Lessons and Methodology - Find out how and why we're the fastest, easiest and most fun way to learn a language!