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Lesson LibraryHospitality English for Hotels Season 1
Upper Intermediate
Hospitality English for Hotels Season 1
Welcome to EnglishClass101's Hospitality English for Hotels series. This lesson series is perfect for hotel workers and those in the hospitality industry that want to improve their Business English.
Contents
25 Audio Lessons
1

Checking in a Guest

Learn how to express concern for a guest, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
2

Taking a Room Service Order

Learn how to do housekeeping when a guest is in their room, from a conversation between a hotel staff member and a guest

Audio
 • 9 Minutes
3

Directing Guests to a Destination

Learn more phrases to direct guests to a destination

Audio
 • 10 Minutes
4

Delivering Room Service

Learn how to take a reservation, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
5

Serving Room Service

Learn dos and don'ts of guest interaction, from a conversation between a hotel staff member and a guest

Audio
 • 13 Minutes
6

Cancelling a Reservation

Learn how to register a guest, from a conversation between a hotel staff member and a guest

Audio
 • 13 Minutes
7

Suggestive Selling and Upselling

Learn how to check in a group, from a conversation between a hotel staff member and a guest

Audio
 • 13 Minutes
8

Procedures for Taking Room Service Orders

Learn how to make implied promises, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
9

Hotel Telephone Etiquette

Learn how to take drink orders, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
10

Turning a Guest Away When Fully Booked

Learn how to properly serve drinks, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
11

Dealing With Turnaways By the Guest

Learn how to wait-list a guest, from a conversation between a hotel staff member and a guest

Audio
 • 14 Minutes
12

Departure Etiquette in the Hotel Restaurant

Learn how to refuse politely, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
13

Expressing Concern for a Guest

Learn how to be agreeable in difficult situations, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
14

Housekeeping When Guests are Present

Learn how to help a guest find a restaurant, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
15

Taking A Beverage Order at a Hotel Restaurant

Learn how to deliver vital information quickly, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
16

Taking a Reservation

Learn how to let guests know you speak English, from a conversation between a hotel staff member and a guest

Audio
 • 12 Minutes
17

Guest Interaction: Dos and Don'ts

Learn some tips for making small talk, from a conversation between a hotel staff member and a guest

Audio
 • 13 Minutes
18

Guest Registration

Learn how to confirm that a guest is satisfied, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
19

Group Check-in

Learn how to handle an unhappy guest, from a conversation between a hotel staff member and a guest

Audio
 • 13 Minutes
20

Apologies and Implied Promises

Learn how to deal with an escalated complaint, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
21

Taking Drink Orders at Special Events

Learn more about how to handle an unhappy guest, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
22

Serving Drinks at a Lounge or Bar

Learn how to react appropriately to an angry guest, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
23

Putting a Guest on the Wait-list

Learn how to calm a guest down, from a conversation between a hotel staff member and a guest

Audio
 • 16 Minutes
24

Polite Refusals

Learn how to deal with advances from guests, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
25

Being Agreeable in Difficult Situations

Learn how to ask a guest to repeat something, from a conversation between a hotel staff member and a guest

Audio
 • 12 Minutes