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Lesson LibraryHospitality English for Hotels Season 1
Upper Intermediate
Hospitality English for Hotels Season 1
Welcome to EnglishClass101's Hospitality English for Hotels series. This lesson series is perfect for hotel workers and those in the hospitality industry that want to improve their Business English.
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Contents
25 Audio Lessons
1

Checking in a Guest

Learn how to express concern for a guest, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
2

Taking a Room Service Order

Learn how to do housekeeping when a guest is in their room, from a conversation between a hotel staff member and a guest

Audio
 • 9 Minutes
3

Directing Guests to a Destination

Learn more phrases to direct guests to a destination

Audio
 • 10 Minutes
4

Delivering Room Service

Learn how to take a reservation, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
5

Serving Room Service

Learn dos and don'ts of guest interaction, from a conversation between a hotel staff member and a guest

Audio
 • 13 Minutes
6

Cancelling a Reservation

Learn how to register a guest, from a conversation between a hotel staff member and a guest

Audio
 • 13 Minutes
7

Suggestive Selling and Upselling

Learn how to check in a group, from a conversation between a hotel staff member and a guest

Audio
 • 13 Minutes
8

Procedures for Taking Room Service Orders

Learn how to make implied promises, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
9

Hotel Telephone Etiquette

Learn how to take drink orders, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
10

Turning a Guest Away When Fully Booked

Learn how to properly serve drinks, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
11

Dealing With Turnaways By the Guest

Learn how to wait-list a guest, from a conversation between a hotel staff member and a guest

Audio
 • 14 Minutes
12

Departure Etiquette in the Hotel Restaurant

Learn how to refuse politely, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
13

Expressing Concern for a Guest

Learn how to be agreeable in difficult situations, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
14

Housekeeping When Guests are Present

Learn how to help a guest find a restaurant, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
15

Taking A Beverage Order at a Hotel Restaurant

Learn how to deliver vital information quickly, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
16

Taking a Reservation

Learn how to let guests know you speak English, from a conversation between a hotel staff member and a guest

Audio
 • 12 Minutes
17

Guest Interaction: Dos and Don'ts

Learn some tips for making small talk, from a conversation between a hotel staff member and a guest

Audio
 • 13 Minutes
18

Guest Registration

Learn how to confirm that a guest is satisfied, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
19

Group Check-in

Learn how to handle an unhappy guest, from a conversation between a hotel staff member and a guest

Audio
 • 13 Minutes
20

Apologies and Implied Promises

Learn how to deal with an escalated complaint, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
21

Taking Drink Orders at Special Events

Learn more about how to handle an unhappy guest, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
22

Serving Drinks at a Lounge or Bar

Learn how to react appropriately to an angry guest, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
23

Putting a Guest on the Wait-list

Learn how to calm a guest down, from a conversation between a hotel staff member and a guest

Audio
 • 16 Minutes
24

Polite Refusals

Learn how to deal with advances from guests, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
25

Being Agreeable in Difficult Situations

Learn how to ask a guest to repeat something, from a conversation between a hotel staff member and a guest

Audio
 • 12 Minutes