Learn how to check in at a hotel
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Intro |
|---|
| You've arrived at your hotel and are almost ready to relax after your long trip, but the person at the front desk only speaks English! How do you check in? |
| Hi. Alisha here. |
| Checking in at a hotel in English is easy! In this lesson you'll learn how. |
| Gustavo just arrived at his hotel in New York. |
| Let's watch! |
| Dialogue |
| Hotel Clerk: Good evening, sir. |
| Gustavo: Hi, My name is Gustavo Silva. I have a reservation. |
| Hotel Clerk: Thank you very much Mr. Silva. Could you spell your name please? |
| Gustavo: S-I-L-V-A. |
| Hotel Clerk: Thank you. Ah, yes. Mr. Silva. Here's your room key. |
| Gustavo: Is there a shop in this hotel? |
| Hotel Clerk: No, but there's a small grocery store in the next building. |
| Gustavo: And is there any shampoo or conditioner in the room? |
| Hotel Clerk: Yes, sir. |
| Gustavo: Thank you. Oh, and a wake up call, please. |
| Hotel Clerk: Of course. What time? |
| Gustavo: At 7. But what time's breakfast? |
| Hotel Clerk: From 6: 00 to 7: 30 a.m. in the dining room on the first floor. |
| Now with subtitles! |
| Hotel Clerk: Good evening, sir. |
| Gustavo: Hi, My name is Gustavo Silva. I have a reservation. |
| Hotel Clerk: Thank you very much Mr. Silva. Could you spell your name please? |
| Gustavo: S-I-L-V-A. |
| Hotel Clerk: Thank you. Ah, yes. Mr. Silva. Here's your room key. |
| Gustavo: Is there a shop in this hotel? |
| Hotel Clerk: No, but there's a small grocery store in the next building. |
| Gustavo: And is there any shampoo or conditioner in the room? |
| Hotel Clerk: Yes, sir. |
| Gustavo: Thank you. Oh, and a wake up call, please. |
| Hotel Clerk: Of course. What time? |
| Gustavo: At 7. But what time's breakfast? |
| Hotel Clerk: From 6: 00 to 7: 30 a.m. in the dining room on the first floor. |
| Vocab |
| Here are the key words from the scene. |
| grocery store (slow) grocery store |
| shampoo (slow) shampoo |
| conditioner (slow) conditioner |
| dining room (slow) dining room |
| reservation (slow) reservation |
| Good evening (slow) Good evening |
| sir (slow) sir |
| room key (slow) room key |
| small (slow) small |
| next (slow) next |
| building (slow) building |
| of course (slow) of course |
| what time? (slow) what time? |
| dining room (slow) dining room |
| floor (slow) floor |
| Phrase and Usage |
| Alisha: In the scene, how did the hotel clerk ask Gustavo to spell his name? |
| Clerk: Could you spell your name please? |
| Alisha: First is the phrase |
| Brandon: could you |
| Alisha: Next is the word |
| Brandon: spell |
| Alisha: After this is the phrase |
| Brandon: your name |
| Alisha: And last is the word |
| Brandon: please |
| Alisha: Together it's |
| Brandon: Could you spell your name please? |
| Alisha: To respond, you would give the spelling of your last name, first name, or both. Now you try! Say the hotel clerk's line when he asks Gustavo to spell his name. |
| (Freeze action, cue for viewer to speak) |
| Brandon: Could you spell your name please? |
| Alisha: In the scene, how did Gustavo ask for a wake up call? |
| Gustavo: A wake up call, please. |
| Alisha: First is the phrase |
| Brandon: a wake up call |
| Alisha: Next is the word |
| Brandon: please |
| Alisha: Together it's |
| Brandon: A wake up call, please. |
| Alisha: Keep in mind that you will also have to tell the hotel clerk what time you want the wake up call. Now you try! Say Gustavo's line to request a wake-up call. |
| (Freeze action, cue for viewer to speak) |
| Brandon: A wake up call, please. |
| Alisha: In the scene, how did Gustavo ask what time breakfast is served? |
| Gustavo: What time's breakfast? |
| Alisha: The first word is |
| Brandon: what |
| Alisha: Next is a contraction of the words "time" and "is" |
| Brandon: time's |
| Alisha: Last is the word |
| Brandon: breakfast |
| Alisha: Together it's |
| Brandon: What time's breakfast? |
| Alisha: This is a very useful, shortened way of asking about what time something is happening. You try! Say Gustavo's line to find out when breakfast will be served. |
| (Freeze action, cue for viewer to speak) |
| Brandon: What time's breakfast? |
| Focus |
| Alisha: Do you remember the first thing Gustavo said to the hotel clerk in the scene after he introduces himself? |
| Brandon: I have a reservation. |
| Alisha: First is the phrase |
| Brandon: I have |
| Alisha: Next is the phrase |
| Brandon: a reservation |
| Alisha: Together it's |
| Brandon: I have a reservation. |
| Alisha: Use this expression to indicate that you've reserved a room in advance. You can also use this phrase in other situations where you made a reservation, such as at a restaurant. Now, you try! Imagine you have just come to a restaurant where you've made a reservation. What would you say? |
| PAUSE |
| Brandon: I have a reservation. |
| Alisha: Now, imagine you've booked a rental car online and you're checking in to pick up your car. What would you say? |
| PAUSE |
| Brandon: I have a reservation. |
| Alisha: Do you remember how Gustavo asked if the hotel has a shop? |
| Brandon: Is there a shop in this hotel? |
| Alisha: First is the phrase |
| Brandon: Is there |
| Alisha: And next is the phrase |
| Brandon: a shop |
| Alisha: Last is the phrase |
| Brandon: in this hotel |
| Alisha: Together it's |
| Brandon: Is there a shop in this hotel? |
| Alisha: This structure allows you to easily ask if something is nearby, or in a particular location. Start your question with |
| Brandon: Is there |
| Alisha: and then insert something you are looking for. Finally, add a location. Now you try! Imagine you're checking into a hotel and want to know if there's an ATM in the hotel. What would you say? |
| PAUSE |
| Brandon: Is there an ATM in this hotel? |
| Alisha: Now, imagine you're in a shopping mall and want to find out if there's a coffee shop in the mall. What would you say? |
| PAUSE |
| Brandon: Is there a coffee shop in this mall? |
| Alisha: Do you remember how Gustavo asks if there is shampoo or conditioner in the room? |
| Brandon: Is there any shampoo or conditioner in the room? |
| Alisha: First is the phrase |
| Brandon: Is there any |
| Alisha: next is the phrase |
| Brandon: shampoo or conditioner |
| Alisha: and the last last is the phrase |
| Brandon: in the room |
| Alisha: Together it's |
| Brandon: Is there any shampoo or conditioner in the room? |
| Alisha: This phrase structure is very similar to the one we just learned, except the word [Brandon: any] is used to refer to uncountable nouns, such as "shampoo," "water," or "bread." The structure is |
| Brandon: Is there any |
| Alisha: followed by the item and location. Now, you try! Imagine you're checking into a hotel and you want to know if there is bottled water in the room. What would you say? |
| PAUSE |
| Brandon: Is there any bottled water in the room? |
| Alisha: Imagine you're baking cookies and you want to know if there's any milk in the refrigerator. What would you say? |
| PAUSE |
| Brandon: Is there any milk in the refrigerator? |
| Practice |
| Alisha: Let's practice! This is your chance to try checking in at a hotel in English. Try to remember what you learned and practice speaking! Ready? Here we go. |
| Alisha: What's the first thing you say to the hotel clerk to indicate that you've made a reservation in advance? |
| (5 second pause) |
| Brandon: I have a reservation. |
| Alisha: The clerk asks you to spell your name. How do you respond? |
| Hotel Clerk: Could you spell your name please? |
| (5 second pause) |
| Brandon: [the letters of your last name] |
| Gustavo S-I-L-V-A. |
| Alisha: After the hotel clerk gives you a room key, you want to know if there's a store in the hotel. How do you ask? |
| (5 second pause) |
| Brandon: Is there a store in this hotel? |
| Alisha: After the hotel clerk has answered your question, he asks if you need anything else. How do you request a wake up call? |
| (5 second pause) |
| Brandon: A wake up call, please. |
| Alisha: Great job! You just mastered checking into a hotel in English. These phrases are very useful, so be sure to keep practicing! |
Outro |
| Well done. |
| Now, watch the scene one more time. After that, |
| practice role playing with an American friend, another English learner — or with us in the comments! |
| Bye. |
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