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Lesson LibraryHospitality English for Hotels Season 2
Upper Intermediate
Hospitality English for Hotels Season 2
Welcome to Season 2 of EnglishClass101's Hospitality English for Hotels series. This lesson series is perfect for hotel workers and those in the hospitality industry that want to improve their Business English.
Contents
25 Audio Lessons
1

Helping Guests Find A Restaurant

Learn how to keep explanations simple, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
2

At the Check-In Counter

Learn how to use verbal confirmation to understand what the customer is saying, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
3

Letting Guests Know You Speak English

Learn how to add personality when you speak using intonation, from a conversation between a hotel staff member and a guest

Audio
 • 8 Minutes
4

Making English Small Talk With Guests

Learn how to use interjections and exclamations to your speech, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
5

Helping A Guest Find the Bar

Learn how to use body language and facial expressions to add personality to your speech, from a conversation between a hotel staff member and a guest

Audio
 • 8 Minutes
6

Handling a Customer Complaint in English, Part 1

Learn how to say no to a customer, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
7

Handling a Customer Complaint in English, Part 2

Learn how to use "may" instead of "can," from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
8

Handling a Customer Complaint in English, Part 3

Learn how to say communicate with guests who are not proficient English speakers, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
9

Handling a Customer Complaint in English, Part 4

Learn about some special rules of formal speech, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
10

Calming Down an Angry Customer

Learn how to address noisy guests, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
11

Politely Refusing a Guest

Learn how and when to use "please" and "thank you," from a conversation between a hotel staff member and a guest

Audio
 • 12 Minutes
12

Asking a Guest to Repeat What They’ve Said

Learn how to use the correct salutations, from a conversation between a hotel staff member and a guest

Audio
 • 7 Minutes
13

Offering Simple Explanations

Learn how to approach a guest, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
14

Using Verbal Confirmation with Guests

Learn how to use verbal confirmation to understand what the customer is saying, from a conversation between a hotel staff member and a guest

Audio
 • 9 Minutes
15

Adding Personality to Your Voice When You Speak to Guests

Learn how to add personality when you speak using intonation, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
16

Using Interjections for More Personality

Learn how to use interjections and exclamations to your speech, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
17

Reserving Extra Rooms

Learn how to use body language and facial expressions to add personality to your speech, from a conversation between a hotel staff member and a guest

Audio
 • 10 Minutes
18

Helping A Guest Who is in a Restricted Area

Learn how to say no to a customer, from a conversation between a hotel staff member and a guest

Audio
 • 8 Minutes
19

Last-minute Check-ins

Learn how to use "may" instead of "can," from a conversation between a hotel staff member and a guest

Audio
 • 8 Minutes
20

Talking to Guests Who Don't Speak English

Learn how to say communicate with guests who are not proficient English speakers, from a conversation between a hotel staff member and a guest

Audio
 • 11 Minutes
21

Asking a Guest to Sign a Waiver

Learn about some special rules of formal speech, from a conversation between a hotel staff member and a guest

Audio
 • 9 Minutes
22

Handling a Noise Complaint

Learn how to address noisy guests, from a conversation between a hotel staff member and a guest

Audio
 • 9 Minutes
23

It's Important to Say Please and Thank You to Your Guests!

Learn how and when to use "please" and "thank you," from a conversation between a hotel staff member and a guest

Audio
 • 8 Minutes
24

Addressing Your Guests Correctly

Learn how to use the correct salutations, from a conversation between a hotel staff member and a guest

Audio
 • 9 Minutes
25

Approaching a Guest

Learn how to approach a guest, from a conversation between a hotel staff member and a guest

Audio
 • 8 Minutes