Dialogue

Vocabulary

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Lesson Transcript

Intro

You've arrived at your hotel and are almost ready to relax after your long trip, but the person at the front desk only speaks English! How do you check in?
Hi. Alisha here.
Checking in at a hotel in English is easy! In this lesson you'll learn how.
Gustavo just arrived at his hotel in New York.
Let's watch!
Dialogue
Hotel Clerk: Good evening, sir.
Gustavo: Hi, My name is Gustavo Silva. I have a reservation.
Hotel Clerk: Thank you very much Mr. Silva. Could you spell your name please?
Gustavo: S-I-L-V-A.
Hotel Clerk: Thank you. Ah, yes. Mr. Silva. Here's your room key.
Gustavo: Is there a shop in this hotel?
Hotel Clerk: No, but there's a small grocery store in the next building.
Gustavo: And is there any shampoo or conditioner in the room?
Hotel Clerk: Yes, sir.
Gustavo: Thank you. Oh, and a wake up call, please.
Hotel Clerk: Of course. What time?
Gustavo: At 7. But what time's breakfast?
Hotel Clerk: From 6: 00 to 7: 30 a.m. in the dining room on the first floor.
Now with subtitles!
Hotel Clerk: Good evening, sir.
Gustavo: Hi, My name is Gustavo Silva. I have a reservation.
Hotel Clerk: Thank you very much Mr. Silva. Could you spell your name please?
Gustavo: S-I-L-V-A.
Hotel Clerk: Thank you. Ah, yes. Mr. Silva. Here's your room key.
Gustavo: Is there a shop in this hotel?
Hotel Clerk: No, but there's a small grocery store in the next building.
Gustavo: And is there any shampoo or conditioner in the room?
Hotel Clerk: Yes, sir.
Gustavo: Thank you. Oh, and a wake up call, please.
Hotel Clerk: Of course. What time?
Gustavo: At 7. But what time's breakfast?
Hotel Clerk: From 6: 00 to 7: 30 a.m. in the dining room on the first floor.
Vocab
Here are the key words from the scene.
grocery store (slow) grocery store
shampoo (slow) shampoo
conditioner (slow) conditioner
dining room (slow) dining room
reservation (slow) reservation
Good evening (slow) Good evening
sir (slow) sir
room key (slow) room key
small (slow) small
next (slow) next
building (slow) building
of course (slow) of course
what time? (slow) what time?
dining room (slow) dining room
floor (slow) floor
Phrase and Usage
Alisha: In the scene, how did the hotel clerk ask Gustavo to spell his name?
Clerk: Could you spell your name please?
Alisha: First is the phrase
Brandon: could you
Alisha: Next is the word
Brandon: spell
Alisha: After this is the phrase
Brandon: your name
Alisha: And last is the word
Brandon: please
Alisha: Together it's
Brandon: Could you spell your name please?
Alisha: To respond, you would give the spelling of your last name, first name, or both. Now you try! Say the hotel clerk's line when he asks Gustavo to spell his name.
(Freeze action, cue for viewer to speak)
Brandon: Could you spell your name please?
Alisha: In the scene, how did Gustavo ask for a wake up call?
Gustavo: A wake up call, please.
Alisha: First is the phrase
Brandon: a wake up call
Alisha: Next is the word
Brandon: please
Alisha: Together it's
Brandon: A wake up call, please.
Alisha: Keep in mind that you will also have to tell the hotel clerk what time you want the wake up call. Now you try! Say Gustavo's line to request a wake-up call.
(Freeze action, cue for viewer to speak)
Brandon: A wake up call, please.
Alisha: In the scene, how did Gustavo ask what time breakfast is served?
Gustavo: What time's breakfast?
Alisha: The first word is
Brandon: what
Alisha: Next is a contraction of the words "time" and "is"
Brandon: time's
Alisha: Last is the word
Brandon: breakfast
Alisha: Together it's
Brandon: What time's breakfast?
Alisha: This is a very useful, shortened way of asking about what time something is happening. You try! Say Gustavo's line to find out when breakfast will be served.
(Freeze action, cue for viewer to speak)
Brandon: What time's breakfast?
Focus
Alisha: Do you remember the first thing Gustavo said to the hotel clerk in the scene after he introduces himself?
Brandon: I have a reservation.
Alisha: First is the phrase
Brandon: I have
Alisha: Next is the phrase
Brandon: a reservation
Alisha: Together it's
Brandon: I have a reservation.
Alisha: Use this expression to indicate that you've reserved a room in advance. You can also use this phrase in other situations where you made a reservation, such as at a restaurant. Now, you try! Imagine you have just come to a restaurant where you've made a reservation. What would you say?
PAUSE
Brandon: I have a reservation.
Alisha: Now, imagine you've booked a rental car online and you're checking in to pick up your car. What would you say?
PAUSE
Brandon: I have a reservation.
Alisha: Do you remember how Gustavo asked if the hotel has a shop?
Brandon: Is there a shop in this hotel?
Alisha: First is the phrase
Brandon: Is there
Alisha: And next is the phrase
Brandon: a shop
Alisha: Last is the phrase
Brandon: in this hotel
Alisha: Together it's
Brandon: Is there a shop in this hotel?
Alisha: This structure allows you to easily ask if something is nearby, or in a particular location. Start your question with
Brandon: Is there
Alisha: and then insert something you are looking for. Finally, add a location. Now you try! Imagine you're checking into a hotel and want to know if there's an ATM in the hotel. What would you say?
PAUSE
Brandon: Is there an ATM in this hotel?
Alisha: Now, imagine you're in a shopping mall and want to find out if there's a coffee shop in the mall. What would you say?
PAUSE
Brandon: Is there a coffee shop in this mall?
Alisha: Do you remember how Gustavo asks if there is shampoo or conditioner in the room?
Brandon: Is there any shampoo or conditioner in the room?
Alisha: First is the phrase
Brandon: Is there any
Alisha: next is the phrase
Brandon: shampoo or conditioner
Alisha: and the last last is the phrase
Brandon: in the room
Alisha: Together it's
Brandon: Is there any shampoo or conditioner in the room?
Alisha: This phrase structure is very similar to the one we just learned, except the word [Brandon: any] is used to refer to uncountable nouns, such as "shampoo," "water," or "bread." The structure is
Brandon: Is there any
Alisha: followed by the item and location. Now, you try! Imagine you're checking into a hotel and you want to know if there is bottled water in the room. What would you say?
PAUSE
Brandon: Is there any bottled water in the room?
Alisha: Imagine you're baking cookies and you want to know if there's any milk in the refrigerator. What would you say?
PAUSE
Brandon: Is there any milk in the refrigerator?
Practice
Alisha: Let's practice! This is your chance to try checking in at a hotel in English. Try to remember what you learned and practice speaking! Ready? Here we go.
Alisha: What's the first thing you say to the hotel clerk to indicate that you've made a reservation in advance?
(5 second pause)
Brandon: I have a reservation.
Alisha: The clerk asks you to spell your name. How do you respond?
Hotel Clerk: Could you spell your name please?
(5 second pause)
Brandon: [the letters of your last name]
Gustavo S-I-L-V-A.
Alisha: After the hotel clerk gives you a room key, you want to know if there's a store in the hotel. How do you ask?
(5 second pause)
Brandon: Is there a store in this hotel?
Alisha: After the hotel clerk has answered your question, he asks if you need anything else. How do you request a wake up call?
(5 second pause)
Brandon: A wake up call, please.
Alisha: Great job! You just mastered checking into a hotel in English. These phrases are very useful, so be sure to keep practicing!

Outro

Well done.
Now, watch the scene one more time. After that,
practice role playing with an American friend, another English learner โ€” or with us in the comments!
Bye.

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EnglishClass101.com Verified
Sunday at 06:30 PM
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What's your favorite hotel?

EnglishClass101.com Verified
Tuesday at 08:51 AM
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Hello Jay,


Glad to hear you found this lesson easy.


I hope you're enjoying your studies with us!


Please feel free to ask us any questions you have here or direct to your teacher in the โ€˜MyTeacherโ€™ feature.


Cheers,

ร‰va

Team EnglishClass101.com

jay
Tuesday at 07:39 AM
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hello sir ,

This video is very ease

Thanks for taking the time to post and share your English language skills.

EnglishClass101.com Verified
Monday at 06:02 AM
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Hello Jing Jing and Tiffany,


Thanks for taking the time to post and share your English language skills. ๐Ÿ‘๐Ÿ˜„


We appreciate you letting us know what you have learnt in this lesson.


@Tiffany - "Can you...?" is used to ask whether someone can do something for you e.g. to help out, whereas "Could you...?" is used to ask whether something is POSSIBLE for someone to do something for you. Both are commonly used and often mixed up but offer very similar meanings. It is generally more polite to use "could."


I hope you're enjoying your studies!


Regards,

ร‰va

Team EnglishClass101.com

jing jing
Saturday at 01:48 PM
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in this lesson , i have learned how to check in at the hotel in english and also a new vocabulary and phrases .

I have a reservation .

-Is there a shop in this hotel ?

yes of course , in the next building .

-is there any shampoo and conditioner in the room?

yes , sir .

-A wake up call , please.

-what's time ?

At 7 am .

Tiffany
Tuesday at 09:16 PM
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When to use can you... or could you...?

EnglishClass101.com Verified
Tuesday at 06:45 PM
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Hello Senay,


Thanks for taking the time to post. ๐Ÿ‘


Please stay tuned, as weโ€™re always updating new content on our website! ๐Ÿ˜„โค๏ธ๏ธ


Kindly,

ร‰va

Team EnglishClass101.com

Senay
Friday at 06:29 PM
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Good morning, sir.

Hi, my name is Senay Kahsay. I have a reservation.

Thank you Mr. Kahsay. Could you spell your name please.

K A H S A Y

Thank you. Ah, yes Mr. Kahsay. here is your room key.

Is there any shampoo or conditioner in the room.

yes, sir

thank you. oh and a wake up call please.

Of course, what time?

At 7, but what time is lunch?

EnglishClass101.com Verified
Monday at 05:42 AM
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Hello there Tom,


Thanks for taking the time to write to us. ๐Ÿ‘


Also, we appreciate you letting us know about the typos! Well done for picking them up!


We will endeavour to correct these asap.


Enjoy your studies!


Sincerely,

ร‰va

Team EnglishClass101.com

EnglishClass101.com Verified
Thursday at 09:22 PM
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Hello Michaล‚,


Thanks so much for sharing your new English language skills! It's great to see the success you are having throughout your studies.


Please feel free to ask us any questions you have throughout your studies.


Sincerely,

ร‰va

Team EnglishClass101.com

Michaล‚
Tuesday at 01:02 AM
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Good evening, sir.

Hi, My name is Michaล‚ Olech. I have a reservation.

Thank you very much Mr. Olech. Could you spell your name please?

O-L-E-C-H

Here's your room key.

Is there a shop in this hotel?

No, but there's a small grocery shop in the next building.

Is there any shampoo or conditioner in the room?

Yes

Thank you, and a wake up call please.

Of course, What time?

At seven, But what time's breakfast?

From 6 to 7 a.m. in the dining room on the first floor.