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Lesson Transcript

Braden: Avoiding English Misunderstandings in the Workplace
Braden: In this lesson, you’ll learn about Avoiding misunderstanding and about Inventory control systems.
Barbara: This conversation takes place At work in front of Big John office.
Braden: And it’s between Big John and June.
Barbara: Big John is the manager and June is an employee, therefore June will speak professionally and Big John will speak semi-professionally.
Braden: Let’s listen to the conversation.
June: Big John, could I get some face time with you, sir?
Big John: Sure, June. Let's dialogue.
June: I have a proposal to restructure the showroom inventory.
Big John: Why would I let you do that?
June: Well, there currently isn't a system and this causes delays, especially when we are looking for merchandise.
Big John: Maybe you all just need to work faster. You see, I
watch you from my office and I know how little work gets done.
June: You bring up a good point and bringing order to the inventory system will make us work faster and more. Sales should improve as well.
Big John: How so?
June: In my last job, I built an end-to-end inventory system, and it was very beneficial to the store on multiple levels. I think it will be a win-win; bigger and faster sales with less work for you.
Big John: Less work for me?
June: Yes, sir.
Big John: Will it get corporate off my back?
June: It will most certainly help.
Big John: Excellent. Then it sounds like a great idea. Project
June: Thank you very much, sir.
Braden: So, we wanted to talk a little bit about Inventory control systems
Barbara: An inventory system, commonly just called inventory, is a system for managing and locating objects or materials. Inventory systems are also used to manage consumables, fixed assets, merchandise, and library books.
Braden: In a commercial setting, the inventory is usually a database of all of the products that are used or sold within the store. An inventory system can be used to automate certain parts or even the entire sales process.
Barbara: For example, an inventory list could specify which products need to be brought from the store's stock room to the showroom floor.
Braden: Modern inventory control systems can use wireless or mobile terminals to record inventory transactions at the very moment they occur. For example, UPS uses a custom built mobile terminal to accept signatures and wirelessly update the central database for all of their shipments worldwide.
Barbara: In a store like Big Buys, the inventory of the store's merchandise is probably managed through software and a barcode scanner. The company's employees scanned each individual piece of merchandise using the barcode scanner. The barcode scanner then updates the central database.
Braden: Let's take a look at the vocabulary for this lesson.
The first word we'll look at is...
Barbara: merchandise [natural native speed]
Braden: goods to be bought and sold
Barbara: merchandise [slowly - broken down by syllable]
Barbara: merchandise [natural native speed]
restructure [natural native speed]
Braden: organize differently
restructure [slowly - broken down by syllable]
restructure [natural native speed]
Barbara: showroom [natural native speed]
Braden: a room for the display of items
Barbara: showroom [slowly - broken down by syllable]
Barbara: showroom [natural native speed]
catalogue [natural native speed]
Braden: a complete list of items
catalogue [slowly - broken down by syllable]
catalogue [natural native speed]
Barbara: accept [natural native speed]
Braden: consent to receive
Barbara: accept [slowly - broken down by syllable]
Barbara: accept [natural native speed]
Barbara: project [natural native speed]
Braden: a proposed or planned undertaking
Barbara: project [slowly - broken down by syllable]
Barbara: project [natural native speed]
Barbara: inventory [natural native speed]
Braden: a complete list of items
Barbara: inventory [slowly - broken down by syllable]
Barbara: inventory [natural native speed]
Braden: Let's have a closer look at the usage for some of the words and phrases from this lesson.
Barbara: In the dialogue, we heard the phrase “face-time.”
Braden: “Face-time” refers to the idea of spending some time seeing someone’s face. In the business world, especially from employee to boss, there is often very little time with your superior.
Barbara: It’s common to go for weeks or in some cases even years without ever seeing your immediate superior. Hence the creation of a special term to request time with the boss.
Braden: Could you break this down?
Barbara: face-time (slowly)
Braden: And one time fast?
Barbara: face-time (fast)
Braden: Perfect What’s next?
Barbara: Our next phrase is “let’s dialogue.”
Braden: “Let’s dialog” has the same meaning as “let’s talk.” As a linguist, I have no idea why this phrase exists, but it is quite common in the business world.
Braden: Could you break this down?
Barbara: let’s dialogue (slowly)
Braden: And one time fast?
Barbara: let’s dialogue (fast)
Braden: Great!What’s next?
Barbara: Our next phrase is “win-win.”
Braden: “Win-win” refers to a situation where both (or all) parties involved are benefitted. Often, in negotiations, one group ends up winning and the other loses.
Barbara: When a project or negotiation is benefits all involved, then it can be called a “win-win.”
Braden: Could you break this down?
Barbara: win-win (slowly)
Braden: And one time fast?
Barbara: win-win (fast)
Braden: Excellent!

Lesson focus

Braden: Let’s take a look at the grammar point.
Braden: So, Barbara, what’s the focus of this lesson?
Barbara: The focus of this lesson is avoiding misunderstanding at work.
Braden: In the dialogue, we heard the phrase…
Barbara: How so?
Braden: Especially as a second language learner, there is always a risk of misunderstanding.
Barbara: So, to start things off, you always need to get the person's attention. There are many ways to do this but, since you’re at work, you need to be polite.
Braden: One of the most polite ways to get someone’s attention is by using the phrase, “Excuse me for interrupting.”
Barbara: The logic here is that your coworkers and boss will always be busy doing something. Therefore, no matter when you go into talk you're going to the interrupting something.
Braden: This phrase shows that you are aware that you are taking their time and that you will use it well.
Barbara: Some other similarly polite phrases are, “May I have a word?” And “Could I speak with you?”
Braden: Misunderstandings can also be avoided by Asking for Clarification. Sometimes, misunderstanding occurs because of a lack of clarity regarding a particular subject. This is common when projects are poorly explained.
Barbara: To avoid these kinds of misunderstandings use phrases like, “I don't quite follow you. What do you mean, exactly?” or “Could you explain to me how that is going to work?”
Braden: Some other similar phrases you could use are, “I'm afraid I don't quite understand what you are getting at.” and “I don't see what you mean. Could we have some more details, please?”
Barbara: Remember to say “please.” This can often be left out in casual conversation but, especially in business and especially when requesting something of co-workers or superiors, you should say “please.”
Braden: Equally important to asking for clarification is being clear and clarifying when you’re explaining something to someone else. Here are a number of phrases used to introduce explanations or clarification.
Barbara: First we have, “Let me put it another way...” This phrase is usually used when you’ve already explained something but the person didn’t understand.
Braden: Second, we have phrase you probably shouldn’t use because it’s rude, but you’re sure to hear it at least once. It’s the phrase, “Let me spell out...” or “Let me spell this out for you.”
Barbara: This phrase strongly conveys the feeling that the person you’re talking to is very stupid, which is why it is so rude.
Braden: Last of all there are several phrases you can use to confirm that your listeners have understood what you said.
Barbara: One of the most common is “Do you see what I'm getting at?” This is a casual phrase that’s useful in many ways.
Braden: Lastly, you might here someone say, “Have I made that clear?” This phrase is usually only used when you are ordering someone around. You hear it a lot in military films.


Braden: That just about does it for today. Thanks for listening.
Barbara: See you later!


Please to leave a comment.
😄 😞 😳 😁 😒 😎 😠 😆 😅 😜 😉 😭 😇 😴 😮 😈 ❤️️ 👍

EnglishClass101.com Verified
Monday at 06:30 PM
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Hello EnglishClass101.com listeners! Did this lesson help you avoid misunderstandings at work?

EnglishClass101.com Verified
Friday at 06:45 PM
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Hello Green,

Thanks for getting in touch. 😄

You could say "Let me explain..." or "Let me clarify..."

To clarify if they have understood, you could say "Do you understand?"

If you ever have any questions throughout your studies, please feel free to ask us along the way.



Team EnglishClass101.com

Thursday at 09:30 PM
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In the explanation of dialogue, Brayden and Laura said, Do not use "Let me spell out" because this is very strong and rude.

Then, what are the most appropriate expressions to confirm that listeners have understood what I said?

EnglishClass101.com Verified
Monday at 07:19 PM
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Hello Anne,

Thanks for taking the time to ask us your question.

If someone asks you to "get off my back" it means they would like you to stop criticising them. In this case, the speaker is hoping 'corporate' (a large company or group of company directors) to 'get off their back.'

I hope you're enjoying your studies with us.



Team EnglishClass101.com

Monday at 05:48 AM
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Please, explaine

"Will it get corporate off my back?"


EnglishClass101.com Verified
Thursday at 09:15 AM
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Hello Bemoo,

You are very welcome. 😇

Feel free to contact us if you have any questions.

We wish you good luck with your language studies.

Kind regards,


Team EnglishClass101.com

Wednesday at 03:21 AM
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Hello, 👋

I had learned a lot of useful vocabularies.

And yes it helps me to avoid getting some hard situations to express several things.

Thank you so much!👍

Best regards

EnglishClass101.com Verified
Sunday at 07:51 PM
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Hello Hector,

Excellent news! We're pleased to be helping you along your journey to speaking fluent English.

We are constantly updating the lessons on our site so please stay tuned! 👍

Feel free to ask us any questions that come up.



Team EnglishClass101.com

Hector Portillo
Thursday at 12:54 AM
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This lesson goes to beyond of englihs , because leaves us a path of good behavior and kindness..well done great work!

EnglishClass101.com Verified
Friday at 02:38 AM
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Hello Ahmed,

Thank you for posting. Facetime is a video conference application, similar to Skype, that can only be used on Apple devices. Face time, on the other hand, is a phrase that means you spend actual time with a person, face-to-face.

Let us know if you have any questions.



Team EnglishClass101.com

Friday at 01:50 AM
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Hello, is there any difference between facetime and face time?