Dialogue

Vocabulary

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Lesson Notes

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Lesson Transcript

INTRODUCTION
Daniel: Hello, this is Daniel.
Chihiro: Chihiro here. Ordering Pizza Part 2.
Chihiro: In this lesson, you will see how people can react to bad service.
Daniel: This conversation takes place at the front door of the customer's house.
Chihiro: The conversation is between the customer and the delivery guy.
Daniel: The speakers will be speaking casually.
Chihiro: Let’s listen to the conversation.
DIALOGUE
(doorbell rings)
Delivery Guy: Rock 'n' Roll Pizza!
Yu: Hey! Where've you been? It's been more than an hour since I placed the order.
Delivery Guy: I'm really sorry sir. Traffic was horrible.
Yu: What do you mean traffic? You rode a bicycle here! I saw you from my window.
Delivery Guy: Uhhh... Well, you see, I got stuck in traffic because, uhhh...it was raining when I left the store, and…and I had to ride carefully.
Yu: It hasn't rained at all day today. That's a flat-out lie!
Delivery Guy: Well, uh, I also got hit by a car and fell. I had to talk to the police.
Yu: You got hit by a car and fell? Well, your pants aren't ripped, and the pizza looks okay. I think you're lying again.
Delivery Guy: Oh, no, sir. I would never lie. You see, I've got great reflexes, and I saved your pizza even as I was thrown to the ground.
Yu: Yeah, right. I don't buy that.
Delivery Guy: Well, anyway, I'm here, safe and sound. So here's your pizza.
Yu: Let me open the box to see if it's all right. Come on! It's cold! I hate cold pizza!
Delivery Guy: How could you not like cold pizza? It's the best. When you get up in the morning, all tired, it's the best thing in the world.
Yu: Whatever, dude! That's not my point! You were late, and you brought me food I can't eat. I'm not paying for that. Take it back! I'm calling your boss as soon as you leave!
Delivery Guy: Oh, please don't! I'll be fired. Please sir. It's my first job out of college. I need the money to pay back student loans. Please let me keep my job.
Yu: You should've thought about that before you left. You'll have to learn your lesson the hard way.
(slams the door)
Delivery Guy: (muffled) Keep on Rockin' with Rock 'n' Roll Pizza.
POST CONVERSATION BANTER
Daniel: Well, as you can see from the dialogue, pizza being delivered to the house is expected to be there within a certain amount of time.
Chihiro: Right, and that time is usually estimated by the initial conversation on the phone, and if it doesn't arrive during that time, some customers can get pretty angry.
Daniel: Yeah. Time is important in the States and lateness is frowned upon in many cases. The person in the dialogue was especially unhappy. He refused to take and pay for the pizza.
VOCAB LIST
Chihiro: Okay, now let's take a look at the vocabulary for this lesson. Tell us the first word.
Daniel: to order [natural native speed]
Chihiro: to request something from a business
Daniel: to order [slowly - broken down by syllable]
Daniel: to order [natural native speed]
Chihiro: Next...
traffic [natural native speed]
Chihiro: vehicles driving on the road around the same area
traffic [slowly - broken down by syllable]
traffic [natural native speed]
Chihiro: Next...
Daniel: horrible [natural native speed]
Chihiro: very bad and upsetting
Daniel: horrible [slowly - broken down by syllable]
Daniel: horrible [natural native speed]
Chihiro: Next...
carefully [natural native speed]
Chihiro: with caution and care
carefully [slowly - broken down by syllable]
carefully [natural native speed]
Chihiro: Next...
Daniel: ripped [natural native speed]
Chihiro: torn, being cut
Daniel: ripped [slowly - broken down by syllable]
Daniel: ripped [natural native speed]
Chihiro: Next...
to lie [natural native speed]
Chihiro: to say or write something that is not true
to lie [slowly - broken down by syllable]
to lie [natural native speed]
Chihiro: Next...
Daniel: reflex [natural native speed]
Chihiro: involuntary bodily reaction to something
Daniel: reflex [slowly - broken down by syllable]
Daniel: reflex [natural native speed]
Chihiro: Next...
to throw [natural native speed]
Chihiro: to cast something from the hand causing it to move
through the air
to throw [slowly - broken down by syllable]
to throw [natural native speed]
Chihiro: Next...
Daniel: dude [natural native speed]
Chihiro: slang for man
Daniel: dude [slowly - broken down by syllable]
Daniel: dude [natural native speed]
Chihiro: Next...
to fire [natural native speed]
Chihiro: to dismiss from a job
to fire [slowly - broken down by syllable]
to fire [natural native speed]
VOCAB AND PHRASE USAGE
Chihiro: Let’s have a closer look at the usage for some of the words and phrases from this lesson.
Daniel: The first phrase we’ll look at is, “That’s a flat-out lie.” This phrase means that it's an obvious lie. The word “flat-out” means “clear,” and can be used when you want to make a statement more forceful, as the customer did in the dialogue. Another example is,
Chihiro: “The manager told him flat-out that the report was not good enough.”
Daniel: This sentence means that the manager stated very clearly, without a doubt, that the report was not good.
Chihiro: Okay, the second phrase we'll look at is, “You’ll have to learn your lesson the hard way.” This means to learn a lesson through a tough or bad experience. In the dialogue, instead of the customer letting the delivery guy go with just a warning, he's going to be hard on him and call his boss. This way the delivery guy will learn not to be late through a bad experience. Another example is if somebody says,
Daniel: “She learned not to do drugs the hard way.”
Chihiro: It means that the person has had a bad experience with drugs and has now decided not to do them.
Daniel: Okay, let’s take a look at the grammar for this lesson.

Lesson focus

Daniel: When there was something important in the past that someone did not do, then they should have done it. Also, if someone does something wrong, then they should not have done it. To form the perfect modal using “should,” add the perfect tense after “should.”
Chihiro: In other words, when forming a positive sentence, it's subject + “should” + perfect tense. The perfect tense is have + past participle. An example of this from the dialogue is, “You should've thought about that before you left.”
Daniel: And a negative sentence is subject + “should” + not + perfect tense as in this sentence, “I shouldn't have forgotten your birthday.”
Chihiro: Another thing to know is that questions do not begin with “have” with modals. For example, “Should I have gone there?” is never, “Have I should gone there?”
Daniel: And negatives do not use the word “do” with modals. For example, “You shouldn't have waited” is never, “You didn't should have waited.”
Chihiro: Good luck with these!

Outro

Chihiro: That just about does it for today.
Daniel: We’ll see you next time.
Chihiro: Bye for now.
REPETITION OF DIALOGUE
(doorbell rings)
Delivery Guy: Rock 'n' Roll Pizza!
Yu: Hey! Where've you been? It's been more than an hour since I placed the order.
Delivery Guy: I'm really sorry sir. Traffic was horrible.
Yu: What do you mean traffic? You rode a bicycle here! I saw you from my window.
Delivery Guy: Uhhh... Well, you see, I got stuck in traffic because, uhhh...it was raining when I left the store, and…and I had to ride carefully.
Yu: It hasn't rained at all day today. That's a flat-out lie!
Delivery Guy: Well, uh, I also got hit by a car and fell. I had to talk to the police.
Yu: You got hit by a car and fell? Well, your pants aren't ripped, and the pizza looks okay. I think you're lying
again.
Delivery Guy: Oh, no, sir. I would never lie. You see, I've got great reflexes, and I saved your pizza even as I was thrown to the ground.
Yu: Yeah, right. I don't buy that.
Delivery Guy: Well, anyway, I'm here, safe and sound. So here's your pizza.
Yu: Let me open the box to see if it's all right. Come on! It's cold! I hate cold pizza!
Delivery Guy: How could you not like cold pizza? It's the best. When you get up in the morning, all tired, it's the best thing in the world.
Yu: Whatever, dude! That's not my point! You were late, and you brought me food I can't eat. I'm not paying for
that. Take it back! I'm calling your boss as soon as you leave!
Delivery Guy: Oh, please don't! I'll be fired. Please sir. It's my first job out of college. I need the money to pay back student loans. Please let me keep my job.
Yu: You should've thought about that before you left. You'll have to learn your lesson the hard way.
(slams the door)
Delivery Guy: (muffled) Keep on Rockin' with Rock 'n' Roll Pizza.

62 Comments

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EnglishClass101.com Verified
Sunday at 05:34 PM
Your comment is awaiting moderation.

Hello Rose,


Thanks for taking the time to ask us your question. 😄


Your first example is written in: Past Perfect.

Your second example is written in: Present Perfect.


I hope this is helpful to you. 😄👍If you would like further assistance, I suggest upgrading to our ‘Premium Plus’ membership to get personal instructions from one of our English teachers through our ‘MyTeacher’ feature!www.englishclass101.com/myteacher


Kindly,

Éva

Team EnglishClass101.com

Rose
Sunday at 03:51 PM
Your comment is awaiting moderation.

Dear Eva

Is ( Your pants aren’t ripped) p. perfect tense ???

If so then (have or has +v3 ) what will be ??

Could you please elaborate on that ?

Thank you in advance

EnglishClass101.com Verified
Monday at 04:27 PM
Your comment is awaiting moderation.

Hello Amer,


Thanks for getting in touch.


No, it wouldn't be correct to take out the word 'be' in this case.


Enjoy your studies!


Regards,

Éva

Team EnglishClass101.com

‪Amer Alkathiri‬‏
Monday at 12:30 AM
Your comment is awaiting moderation.

Hello,


Can we use the phrase (I'll be fired) without (be)?

EnglishClass101.com Verified
Monday at 04:15 PM
Your comment is awaiting moderation.

Hello Keera,


Thanks for taking the time to ask us your question.


The statement you mentioned is said in present perfect tense. It describes action that started in the past and continues in to the present.


I hope this is helpful to you. 😄👍


Sincerely,

Éva

Team EnglishClass101.com

Keera
Saturday at 11:30 PM
Your comment is awaiting moderation.

customer said...well, your pants aren't ripped.

what kind of tense used in this sentence?

EnglishClass101.com Verified
Friday at 11:16 AM
Your comment is awaiting moderation.

Hello N Anand,


You're very welcome N Anand! Glad to be of assistance! 😄


You would use this in the context of 'not believing' someone - it doesn't matter if it is in relation to a subject around a purchase or something else like an event or anything else.

In this example, I can see why it would be confusing as it is on the subject of a pizza purchase too.


Chat to you soon!


Sincerely,

Éva

Team EnglishClass101.com

N Anand
Friday at 02:01 AM
Your comment is awaiting moderation.

Thanks for the reply Eva!,


One clarification:

[Your Comment] The customer said "Yeah, right. I don't buy that" - to say that they didn't believe what the other person is saying. It is very sarcastic.

- Should we use this phrase in this kind of purchase conversation or can use all other situation not related to buying?

EnglishClass101.com Verified
Wednesday at 03:55 PM
Your comment is awaiting moderation.

Hello N Anand,


Thanks for your questions!


The phrase "safe and sound" is usually used at the end of a trip. It means you have arrived with no injury and are healthy and happy.


You pronounce the 'n' the same way you would pronounce the 'n' in the word "thing."


The customer said "Yeah, right. I don't buy that" - to say that they didn't believe what the other person is saying. It is very sarcastic.


You are right, "before you left" means before the delivery guy left the restaurant. The customer did receive their pizza, but it was cold.


I hope this helps. 😄👍


Sincerely,

Éva

Team EnglishClass101.com

N Anand
Tuesday at 04:05 AM
Your comment is awaiting moderation.

what does this phrase means 'safe and sound'?