Hospitality English for Hotels Season 2

Upper Intermediate

Welcome to Season 2 of EnglishClass101's Hospitality English for Hotels series. This lesson series is perfect for hotel workers and those in the hospitality industry that want to improve their Business English.

Contents

25 Audio Lessons

Helping Guests Find A Restaurant

Learn how to keep explanations simple, from a conversation between a hotel staff member and a guest

Audio

• 11 Minutes

At the Check-In Counter

Learn how to use verbal confirmation to understand what the customer is saying, from a conversation between a hotel staff member and a guest

Audio

• 10 Minutes

Letting Guests Know You Speak English

Learn how to add personality when you speak using intonation, from a conversation between a hotel staff member and a guest

Audio

• 8 Minutes

Making English Small Talk With Guests

Learn how to use interjections and exclamations to your speech, from a conversation between a hotel staff member and a guest

Audio

• 11 Minutes

Helping A Guest Find the Bar

Learn how to use body language and facial expressions to add personality to your speech, from a conversation between a hotel staff member and a guest

Audio

• 8 Minutes

Handling a Customer Complaint in English, Part 1

Learn how to say no to a customer, from a conversation between a hotel staff member and a guest

Audio

• 11 Minutes

Handling a Customer Complaint in English, Part 2

Learn how to use "may" instead of "can," from a conversation between a hotel staff member and a guest

Audio

• 11 Minutes

Handling a Customer Complaint in English, Part 3

Learn how to say communicate with guests who are not proficient English speakers, from a conversation between a hotel staff member and a guest

Audio

• 11 Minutes

Handling a Customer Complaint in English, Part 4

Learn about some special rules of formal speech, from a conversation between a hotel staff member and a guest

Audio

• 11 Minutes

Calming Down an Angry Customer

Learn how to address noisy guests, from a conversation between a hotel staff member and a guest

Audio

• 11 Minutes

Politely Refusing a Guest

Learn how and when to use "please" and "thank you," from a conversation between a hotel staff member and a guest

Audio

• 12 Minutes

Asking a Guest to Repeat What They’ve Said

Learn how to use the correct salutations, from a conversation between a hotel staff member and a guest

Audio

• 7 Minutes

Offering Simple Explanations

Learn how to approach a guest, from a conversation between a hotel staff member and a guest

Audio

• 10 Minutes

Using Verbal Confirmation with Guests

Learn how to use verbal confirmation to understand what the customer is saying, from a conversation between a hotel staff member and a guest

Audio

• 9 Minutes

Adding Personality to Your Voice When You Speak to Guests

Learn how to add personality when you speak using intonation, from a conversation between a hotel staff member and a guest

Audio

• 10 Minutes

Using Interjections for More Personality

Learn how to use interjections and exclamations to your speech, from a conversation between a hotel staff member and a guest

Audio

• 10 Minutes

Reserving Extra Rooms

Learn how to use body language and facial expressions to add personality to your speech, from a conversation between a hotel staff member and a guest

Audio

• 10 Minutes

Helping A Guest Who is in a Restricted Area

Learn how to say no to a customer, from a conversation between a hotel staff member and a guest

Audio

• 8 Minutes

Last-minute Check-ins

Learn how to use "may" instead of "can," from a conversation between a hotel staff member and a guest

Audio

• 8 Minutes

Talking to Guests Who Don't Speak English

Learn how to say communicate with guests who are not proficient English speakers, from a conversation between a hotel staff member and a guest

Audio

• 11 Minutes

Asking a Guest to Sign a Waiver

Learn about some special rules of formal speech, from a conversation between a hotel staff member and a guest

Audio

• 9 Minutes

Handling a Noise Complaint

Learn how to address noisy guests, from a conversation between a hotel staff member and a guest

Audio

• 9 Minutes

It's Important to Say Please and Thank You to Your Guests!

Learn how and when to use "please" and "thank you," from a conversation between a hotel staff member and a guest

Audio

• 8 Minutes

Addressing Your Guests Correctly

Learn how to use the correct salutations, from a conversation between a hotel staff member and a guest

Audio

• 9 Minutes

Approaching a Guest

Learn how to approach a guest, from a conversation between a hotel staff member and a guest

Audio

• 8 Minutes