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Learn how to express concern for a guest, from a conversation between a hotel staff member and a guest
Learn how to do housekeeping when a guest is in their room, from a conversation between a hotel staff member and a guest
Learn more phrases to direct guests to a destination
Learn how to take a reservation, from a conversation between a hotel staff member and a guest
Learn dos and don'ts of guest interaction, from a conversation between a hotel staff member and a guest
Learn how to register a guest, from a conversation between a hotel staff member and a guest
Learn how to check in a group, from a conversation between a hotel staff member and a guest
Learn how to make implied promises, from a conversation between a hotel staff member and a guest
Learn how to take drink orders, from a conversation between a hotel staff member and a guest
Learn how to properly serve drinks, from a conversation between a hotel staff member and a guest
Learn how to wait-list a guest, from a conversation between a hotel staff member and a guest
Learn how to refuse politely, from a conversation between a hotel staff member and a guest
Learn how to be agreeable in difficult situations, from a conversation between a hotel staff member and a guest
Learn how to help a guest find a restaurant, from a conversation between a hotel staff member and a guest
Learn how to deliver vital information quickly, from a conversation between a hotel staff member and a guest
Learn how to let guests know you speak English, from a conversation between a hotel staff member and a guest
Learn some tips for making small talk, from a conversation between a hotel staff member and a guest
Learn how to confirm that a guest is satisfied, from a conversation between a hotel staff member and a guest
Learn how to handle an unhappy guest, from a conversation between a hotel staff member and a guest
Learn how to deal with an escalated complaint, from a conversation between a hotel staff member and a guest
Learn more about how to handle an unhappy guest, from a conversation between a hotel staff member and a guest
Learn how to react appropriately to an angry guest, from a conversation between a hotel staff member and a guest
Learn how to calm a guest down, from a conversation between a hotel staff member and a guest
Learn how to deal with advances from guests, from a conversation between a hotel staff member and a guest
Learn how to ask a guest to repeat something, from a conversation between a hotel staff member and a guest
Learn how to keep explanations simple, from a conversation between a hotel staff member and a guest
Learn how to use verbal confirmation to understand what the customer is saying, from a conversation between a hotel staff member and a guest
Learn how to add personality when you speak using intonation, from a conversation between a hotel staff member and a guest
Learn how to use interjections and exclamations to your speech, from a conversation between a hotel staff member and a guest
Learn how to use body language and facial expressions to add personality to your speech, from a conversation between a hotel staff member and a guest
Learn how to say no to a customer, from a conversation between a hotel staff member and a guest
Learn how to use "may" instead of "can," from a conversation between a hotel staff member and a guest
Learn how to say communicate with guests who are not proficient English speakers, from a conversation between a hotel staff member and a guest
Learn about some special rules of formal speech, from a conversation between a hotel staff member and a guest
Learn how to address noisy guests, from a conversation between a hotel staff member and a guest
Learn how and when to use "please" and "thank you," from a conversation between a hotel staff member and a guest
Learn how to use the correct salutations, from a conversation between a hotel staff member and a guest
Learn how to approach a guest, from a conversation between a hotel staff member and a guest
